Terms and Conditions

Last updated: September 8, 2026

AGREEMENT TO THESE TERMS

These Terms and Conditions ("Terms") are a binding agreement between you ("Client," "you," or "your") and Irvine Leads LLC ("Irvine Leads," "Company," "we," "us," or "our"), a limited liability company operating out of Irvine, California.

Irvine Leads provides website design and hosting, automated customer review and reputation management, AI-powered chat and voice booking assistants, and related marketing automation services delivered primarily through our CRM platform (collectively, the "Services"). We help local businesses build professional websites, request and manage customer reviews, and capture and book leads automatically.

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services. We may update these Terms from time to time; continued use of the Services after an update constitutes acceptance of the revised Terms.

The Services are intended for businesses and individuals who are at least 18 years old.

1. Our Services

Irvine Leads builds and hosts business websites, automates the collection and monitoring of customer reviews (via SMS, email, and other channels), provides AI chat and voice assistants for lead capture and appointment booking, and integrates these tools with the Client's CRM and business systems. Services are provided on a subscription and/or project basis as agreed with each Client.

2. Intellectual Property Rights

We own or license all intellectual property in the Services, including our software, website templates, designs, automations, and branding (the "Content" and "Marks"). Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your own business purposes. You may not copy, resell, reverse-engineer, or redistribute our Content or Marks without our written permission.

Any website, copy, or creative assets we build specifically for you become your property upon full payment, unless otherwise agreed in writing. Underlying templates, code libraries, and automation frameworks remain our intellectual property and may be reused across other clients.

3. Client Representations

By using the Services, you represent that: all information you provide is accurate and current; you have authority to bind your business to these Terms; you will not use the Services for any unlawful purpose; and your use of the Services will comply with all applicable laws and regulations.

4. Account Registration

You may need to register for an account to access certain Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

5. Purchases, Payment & Subscriptions

Fees for the Services are as quoted or agreed at signup. Subscriptions renew automatically on the agreed billing cycle unless canceled. You authorize us to charge your payment method on file for recurring fees. You may cancel at any time by notifying us in writing; cancellation takes effect at the end of the current billing period. We may change our pricing with reasonable notice.

6. Prohibited Activities

You agree not to: use the Services for any unlawful, harassing, or fraudulent purpose; attempt to interfere with, disable, or overburden the Services; reverse-engineer or copy our software or automations; use the Services to send unsolicited communications in violation of applicable law; or use the Services to compete with us or resell them without authorization.

7. Client-Provided Content & Data

You retain ownership of any content, business information, customer lists, and materials you provide to us ("Client Data"). You grant us a license to use Client Data solely to provide the Services (e.g., building your website, sending review requests to your customers, powering your AI booking assistant). We do not sell Client Data.

We may use your business name, logo, and general performance results (e.g., "helped local businesses increase reviews") in our own marketing and case studies. If you'd prefer we not do this, contact us and we will honor that request going forward.

8. SMS & Email Messaging

SMS program description: Irvine Leads operates two text messaging programs. (1) Customer care and conversational messaging: when you submit a form on irvineleads.com and check the consent box, we send text messages responding to your inquiry, confirming or scheduling appointments, and providing customer service. (2) Marketing messaging: where you separately consent, we send promotional messages about our services, offers, and updates. Separately, as part of the Services we provide to our business clients, we send review requests, appointment reminders, and follow-up messages to those clients' own customers on their behalf.

Consent: We only send text messages to individuals who have provided express written consent by checking an unchecked-by-default consent box on our website form. Consent is not a condition of purchase.

Opting out: You may cancel text messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again. For help, reply HELP or contact us using the details below.

Message frequency and cost: Message frequency varies. Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.

Carrier liability: Wireless carriers are not liable for delayed, undelivered, or failed messages sent through this program.

Supported carriers and devices: Message delivery depends on your wireless carrier and device and cannot be guaranteed.

Age requirement: You must be at least 18 years old to consent to receive text messages from Irvine Leads.

Support: For questions about our messaging program, contact us at mo@irvineleads.com or (949) 266-8307. Our Privacy Policy is available at https://www.irvineleads.com/privacy-policy.html.

Email: You may unsubscribe from marketing emails at any time using the unsubscribe link in any message.

9. Client Responsibilities (Consent & Compliance)

You are solely responsible for ensuring that you have obtained all necessary consent from your own customers before providing their contact information to us for messaging purposes, and for complying with applicable consent and communications laws (including the Telephone Consumer Protection Act, CAN-SPAM Act, and applicable state privacy laws). You agree not to upload contact lists that were not lawfully obtained, and to promptly honor any opt-out requests. You are responsible for the accuracy and legality of any content or data you provide us.

10. No Guarantee of Results

We do not guarantee any specific outcome from the Services, including the number or content of reviews received, lead volume, website traffic, or business results. Any case studies or examples we share are illustrative and not a promise of similar results for your business.

11. Third-Party Platforms & Integrations

The Services may integrate with third-party platforms (such as Google Business Profile, social media platforms, payment processors, and CRM tools). These platforms operate independently of us, and we are not responsible for their availability, policies, or any changes they make that affect our Services. Your relationship with any linked third-party platform is governed solely by your agreement with that provider.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IRVINE LEADS LLC AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE ONE (1) MONTH PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to indemnify and hold Irvine Leads LLC harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from: your breach of these Terms; your violation of any law or third-party right; or contact data you provide to us without proper consent.

16. Term, Suspension & Termination

These Terms remain in effect while you use the Services. We may suspend or terminate your access if you materially breach these Terms, use the Services unlawfully, or fail to pay fees when due. You may terminate by canceling your subscription per Section 5. Provisions that by their nature should survive termination (including intellectual property, indemnification, and limitation of liability) will survive.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services shall first be attempted to be resolved informally; if unresolved, the dispute shall be subject to the exclusive jurisdiction of the state and federal courts located in Orange County, California.

18. Referral Program

Irvine Leads may offer referral incentives from time to time. Referral rewards, where offered, are issued only when the referred business becomes an active, paying client in good standing. We reserve the right to modify or end any referral program at any time.

19. Miscellaneous

These Terms constitute the entire agreement between you and Irvine Leads LLC regarding the Services. If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right under these Terms is not a waiver of that right. You may not assign these Terms without our written consent.

20. Contact Us