Privacy Policy

Last updated: September 8, 2026

This Privacy Policy explains how Irvine Leads LLC ("Irvine Leads," "we," "us," or "our") collects, uses, and protects personal information when you visit our website, use our platform, or interact with our website design, review automation, and AI booking services (collectively, the "Services").

If you have questions about this policy, contact us at mo@irvineleads.com.

1. Information We Collect

We collect information you provide directly, such as when you fill out a contact or booking form, sign up for our Services, or reach out to us for support. This may include:

• Name, phone number, and email address
• Business name and address
• Billing and payment details (processed by our payment provider — see below)
• Account login credentials
• Any information you submit through our website forms or booking calendar

We also automatically collect certain technical information when you visit our website, such as browser type, device information, and general usage data, via cookies and similar technologies (see Section 6).

2. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the Services (websites, review automation, AI booking assistants)
• Respond to inquiries and provide customer support
• Schedule and manage appointments booked through our calendar tools
• Send administrative and service-related communications
• Process payments
• Improve our website and Services
• Comply with legal obligations and prevent fraud

3. Client-Uploaded Contact Data

If you are a business client of Irvine Leads, our Services may involve sending review requests, appointment reminders, or similar communications to your own customers via SMS or email, using contact information you provide to us. You represent and warrant that you have obtained all necessary consent from your customers to be contacted in this way, and that your use of the Services complies with applicable law. Irvine Leads relies on your representation and does not independently verify how that contact information was originally collected.

4. Legal Bases for Processing

Where applicable, we process personal information based on your consent, the necessity of processing to perform our contract with you, our legitimate business interests, or to comply with a legal obligation.

5. How We Share Information

We do not sell personal information. We may share information with:

• Service providers who help us operate our platform (hosting, CRM, SMS/email delivery, payment processing, scheduling)
• Analytics and security providers
• AI service providers that power certain chat and voice-assistant features
• Government authorities, where required by law

Payments are processed by third-party payment processors; we do not store full payment card numbers.

6. Cookies & Tracking

We use cookies and similar technologies to keep our website secure, understand how visitors use our site, and improve the user experience. You can control cookies through your browser settings.

We use cookies, pixels, and similar tracking technologies to measure website traffic and form conversions. You can disable cookies through your browser settings at any time.

7. Artificial Intelligence Features

Some of our Services, including AI chat and voice booking assistants, use third-party artificial intelligence technology to process and respond to inquiries. Conversations with these assistants may be processed by our AI providers solely to deliver the Service.

8. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Data may remain in backups for a limited period after account closure.

9. How We Protect Your Information

We use reasonable technical and organizational safeguards, including encryption and access controls, to protect personal information. No system can guarantee absolute security, and we cannot fully eliminate all risk.

10. Children's Privacy

Our Services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. Your Privacy Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to withdraw consent for its processing. To exercise these rights, contact us at mo@irvineleads.com. We may need to verify your identity before fulfilling your request.

12. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request its deletion, and opt out of certain data sharing. We do not sell personal information as defined under the CCPA.

13. SMS Opt-In & Mobile Data Privacy Policy

No Sharing Statement: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Collected & Use: We collect your name, email, and mobile phone number when you fill out a form. Mobile numbers are used solely to send service communications, appointment reminders, and promotional messages (where explicitly opted-in).

Opt-Out & Support: You may opt out of receiving text messages at any time by replying STOP to any message. Reply HELP for support, or email mo@irvineleads.com.

Rates & Security: Message frequency varies. Message and data rates may apply. Mobile data is secured using industry-standard access controls and encryption.

14. Do Not Track

Our website does not currently respond to "Do Not Track" browser signals, as there is no uniform industry standard for how to interpret them.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected by the "Last updated" date at the top of this page. Continued use of the Services after an update constitutes acceptance of the revised policy.

16. Contact Us